When you opt for a solar panels for home installation, the process begins with a company-appointed sales person describing the different types of panel installation as well as items in the contract. After you’ve read, understood and agreed to everything stated in the contract, you’ll be asked to sign. This indicates the ‘go ahead’ to applying for permits and working on a solar design suitable for your home. A couple of weeks later, the company’s installation crew arrives at your home and completes the solar installation process. This can take a couple of days, after which they leave. After a few more days have passed, an individual from your utility company will arrive and check to make sure everything is in order after which he/she gives the approval for net metering. Then the solar panel switch is flicked “on” and voila, you’re producing solar power.
At this point, all communication between the customer and your solar company come to a standstill. But did you know, this is where your customer needs you most? At OhSolarMio, we’re flooded regularly with many phone calls and questions by customers about various components or processes related to their solar installation. When we request them to have a look at their net meter or inverter, they respond back with “What’s a net meter” or “Where is it located”? And the list of questions go on!
Listed below, are the top five questions customers still have about their solar energy system:
1. What’s the difference between cumulative energy and instantaneous power?
2. What system performance can I expect from my panels?
3. What warranties are there with my solar system? Who may I contact in case there are issues with my panels? What’s the difference between an installation and equipment warranty?
4. How should I clean and maintain my solar panels? Should I hire a professional to do this?
5. How can I claim my referral bonus?
There are just a few questions that we receive every day at OhSolarMio. Often, many solar companies are so caught up with booking installations and finding new customers that they forget to take care of the existing ones. In other words, they stop communication. Keep in mind, it takes some time to understand solar energy technology. You can and should expect your customer to have a list of questions. If you’re unable or not present to answer them, the customer becomes confused. Confused customers quickly transform into frustrated ones. If they feel their system is not functioning correctly or they think they’ve spent too much or if the entire thing seems too complicated, your customer will become dissatisfied. An unhappy customer won’t provide any referrals or provide positive reviews; both of which are necessary to expand your company. A satisfied customer provides you with ample business growth opportunities.
To learn about solar panels for home or for answers to any of your queries, please contact OhSolarMio.